Business Building Programs - UNIGLOBE Travel (Western Canada) Inc.

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Business Building Programs - Leading Edge Technology

UNIGLOBE offers leading edge technology programs where both cost and expertise are shared in order to create super efficient agency operations and exceptional customer service. Available to you at a fraction of the cost, and fully supported by travel technology experts in Canada, you and your clients can rest easy knowing you're in expert hands.

Because we place yours and your clients needs first, we take care to find meaningful solutions that equate to better service, increased cost savings, and efficiencies. Just because there's a new way to do something doesn't mean it's better. Rather, we make sure we are agile enough to move to better technology as it evolves.

UNIGLOBE Total Access – a powerful but affordable E-Commerce solution

A sophisticated web presence is critical in an increasingly “self service” oriented consumer world. Our unique, proprietary web site program provides a customizable, easy to use, content rich website that rivals even the largest online agency competitors and airline sites. It comes complete with air, car, hotel, tour and cruise booking engine and the capacity to add more! Our program includes centralized content updating and built-in data feeds to address the challenge of keeping the content fresh, current and specific to Western Canada consumers. The training support for this program includes tips and techniques for “winning back the self-service consumer” and for maintaining a website that meets the highest e-commerce standards for professionalism, usability and consumer ‘friendliness”.

Our Leisure Booking Engine-adds sales power

Built exclusively in Canada for Western Canadian agencies, the Total Access booking engine brings the best of Canadian travel content into a single, consumer friendly “view”. A true “one-stop shop” experience for Uniglobe clients. Fully branded and customized to each agency, this leisure booking engine lives on the Total Access website and enables 7/24 buying with full “local” agency support as needed– exactly what today’s consumer wants!

Total Access Wesbsite– for Marketing AND Sales!

“Online or around the corner” – our ability to offer great travel options both web-based AND from local knowledgeable agents is a key differentiator for Uniglobe agencies. The trend is clear – consumers are researching and buying THROUGH the internet ON websites. By offering the best of “both” online and agent-supported options, Uniglobe agencies are positioned to meet the clients wherever they want to be! By having a content rich, locally-relevant web site you can out-compete the “call center”, web-only players with a compelling “local” but still “sophisticated“ story. Our Total Access website is already loaded with current content, includes a booking engine and is designed to make it easy to add new content and even additional booking engines as they emerge. Adding special offers for your customers is a snap – the simple administration panel offers point-and-click options to help you add truly “local” content in very little time and without the cost or time of technical experts.

UNIGLOBE Total 7/24 Rescueline

Offer your customers guaranteed, Canadian-based, 7/24 assistance while traveling. Each itinerary provides the necessary information, telephone numbers and agency code for

your clients to access these services and receive the help they need anytime, anywhere, regardless of your office’s business hours.

UNIGLOBE Total Hotel Program

Access our industry-leading hotel program featuring more than 7,811 hotels in 130 countries and benefit from substantial rate discounts (guaranteed to be the lowest offered to any travel management company), preferred availability, and special traveler amenities. This program offers a wide range of choice in accommodation that ranges from budget properties to deluxe hotels.

UNIGLOBE Total Quality Manager (UTQM)

Error free transactions, huge productivity gains and “extra” client services are just a few of the benefits available through the implementation of UTQM. Our Total Quality Manager technology not only reduces the risk of debit memo’s and client service errors, it actually adds services that clients love. Fare Finder, Seat Finder, E-Ticket Expiration Warnings, automated E-mail invoice/itineraries (to PC or wireless device) and Waitlist Clearance – all modules working 24/7 to ‘improve” the client experience. Add automated File Finishing and Auto-Ticketing modules to the list and yes, the paperless travel agency office IS possible! Agents are freed from non-revenue producing tasks to focus on sales and service. And all this is done via our own Regional service bureau so no in-office technology infrastructure, cost or expertise is required!

UNIGLOBE Total Reporter

Offers you and your clients password-protected, 24-hour, online real-time access to all bookings and reservations in process. Corporate customers receive user-specific access to both pre-ticketed and post-ticketed travel data 24 hours a day without the need for any proprietary software and regardless of hardware platform. The entire process for distributing data is encrypted and operated on a 3^rd party secure network server to ensure the

highest level of protection and confidentiality for clients- and backup data protection for you is an added plus!

Customer Service

Corporate Account Onstream Program

Getting from “yes’ to account implementation may be the most challenging part of corporate sales. Our complete “how-to” corporate account implementation kit for agencies including onstream checklist, servicing handbook, announcement to employees, etc. can turn a “yes” into actual bookings!

UNIGLOBE Online Survey Program

If you want to know how you’re doing in any aspect of your business the best way to find out is just to ask! Build surveys for customers or your staff with this simple “online’ survey tool. The easy point-and-click design lets you add, edit and delete questions quickly and easily to create professionally formatted online questionnaires. Surveys can be fielded through a special survey template customized with your agency name or through your Total Access website, whichever you prefer! Statistics are collected and compiled for you and individual results can be mailed to your inbox, making it easy for you to keep track of results and trends that could affect your business.

Customer Satisfaction Survey

Find out what customers think of your services or gather statistics and referrals with this customizable survey. Use the pre-built questions provided by UNIGLOBE in combination with your own or build a survey completely from scratch using the UNIGLOBE online survey builder tool. Many Uniglobe agency owners use the results of their “customer satisfaction survey” to initiate contact with their clients and to reinforce their commitment to customer service.

Network Ticketing Program

Retain clients who travel internationally and give your agency a marketing edge using this innovative networking program. Secure local market air tariffs as well as negotiated or consolidator fares for regular overseas travelers with the help of designated UNIGLOBE Travel agencies throughout the world.

Business Development & Sales Support

Teleprospecting Program

Gain new corporate account prospects without having to make cold calls yourself or worrying about the time and budget to hire a sales person. Our Teleprospecting Program finds businesses in your area, calls and qualifies them for your travel services, then sets sales appointments for you. All you have to do is concentrate on your presentation and closing the sale! Many Uniglobe agency owners participating in the Teleprospecting Program send their target lists of potential corporate accounts to our teleprospecting department. Contacts are then made and appointments established time-consuming appointment calls are

minimized.

Corporate Proposals and RFP’s – the easy way!.

Improve your RFP responses and Corporate Proposal and Policy writing skills with the help of our Corporate Consulting support and materials library. Create winning sales proposals and build a powerful, compelling sales ‘story” with the support of our experienced Regional team and a toolkit of resources. Uniglobe Owners and Sales managers draw on the extensive experience of our Regional team and access ongoing research and “up to the minute” competitive information through our participation in major industry events (NBTA, ACTE, ACTA and others). Complete with helpful examples and samples, the toolkit alone can save hours of preparation time.

Networking Opportunities

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Testimonials <link to topic What our agencies say>

BUSINESS DEVELOPMENT & SALES SUPPORT

Teleprospecting Program

Corporate Proposals and RFP’s – the easy way!.

Networking

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